F.A.Q.

HOW WILL I BE ABLE TO MANAGE MY ACCOUNT?
YOU WILL SIMPLY BE ABLE TO MANAGE YOUR ACCOUNT BY USING YOUR EMAIL ADDRESS AND PASSWORD CREATED PRIOR TO SETTING YOUR ACCOUNT UP AT www.skyunlimitedllc.com YOU WILL BE ABLE TO MAKE A PAYMENT, CHECK YOUR MINUTES USED AND CHANGE YOUR FORWARDING NUMBER AT ANY TIME.

HOW CAN I GET MORE MINUTES IF I EXCEED OVER THE AMOUNT OF MINUTES CHOSEN FOR MY PLAN?
YOU WILL NEED TO PURCHASE A NEW NUMBER WITH MORE MINUTES OR ADD FUNDS TO YOUR ACCOUNT, WHICH YOU WILL BE CHARGED BY THE MINUTE. IF YOU WANT TO KEEP YOUR SAME LOCAL NUMBER AFTER USING ALL OF YOUR MINUTES BEFORE YOU REACH YOUR 30 DAYS, YOU CAN BUT A $5 FEE WILL BE APPLIED PLUS FEE FOR THE PLAN YOU SELECT AT THAT TIME. UNUSED MINUTES DO NOT ROLL OVER.

HOW DO I KNOW WHICH PLAN BEST FITS MY NEED?
YOUR CHOICE WILL BE BASED ON HOW OFTEN YOUR VIRTUAL PHONE NUMBER WILL BE USED. FOR A FREE CONSULTATION PLEASE CALL OUR CUSTOMER SERVICE AT 1-877-534-0026.

HOW WILL I BE BILLED FOR ANY SERVICE PROVIDED BY SKY UNLIMITED LLC?
ALL SERVICES ARE TO BE PREPAID BEFORE ANY SERVICE IS PROVIDED. THERE IS NO BILL OR CONTRACT AND YOU MAY STOP SERVICE AT ANY TIME.

IF I DON’T PREPAY FOR SERVICE TO RENEW BY THE 30TH DAY OF SERVICE OR WHEN MY MINUTES HAVE EXCEEDED THEIR LIMIT WILL MY SERVICE BE INTERRUPTED?
YES, THE SYSTEM WILL AUTOMATICALLY SHUT YOUR SERVICE DOWN UNTIL YOU RENEW YOUR SERVICE BY PREPAYING FOR WHAT EVER SERVICE FITS YOUR NEED AT THAT TIME. YOU WILL HAVE 30 DAYS OF SERVICE AFTER YOU RENEW YOUR SERVICE.

HOW WILL I KNOW IF MY SERVICE IS CONNECTED PROPERLY?
YOU WILL BE ABLE TO CHECK YOUR NUMBER AT ANYTIME BY  CALLING YOUR LOCAL NUMBER OR BY CALLNG CUSTOMER SERVICE AT 1-877-534-0026.

WILL THIS PHONE SERVICE INTERFERE WITH MY CURRENT PHONE SERVICE?
NO, THIS PHONE SERVICE IS COMPLETELY SEPARATE; HOWEVER YOU WILL NEED AN ACTIVE PHONE OR INTERNET SERVICE TO USE OUR SERVICE WHICH IS AN INTERNET BASE PHONE SERVICE. YOU CAN NOT USE OUR SERVICE WITHOUT THE PROPER COMMUNICATION TOOLS.

WHAT ARE THE TERMS DUE TO LENGTH OF SERVICE?
YOU HAVE 30 DAYS TO USE SERVICE.

ARE COLLECT CALLS ACCEPTED USING THE LOCAL NUMBERS PROVIDED?
NO, COLLECT CALLS CAN NOT BE MADE USING OUR LOCAL NUMBERS PROVIDED.

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